Alibaba Vietnam operation service for small businesses

1. Overview of small business operating needs on Alibaba

• Vietnamese small businesses are facing many limitations: lack of personnel, lack of export knowledge, digital limitations, and not enough time to monitor booths.

• Alibaba is an international e-commerce platform following the B2B model, allowing businesses to sell directly to global buyers.

• To export through Alibaba effectively, businesses must have systematic operations: store management, keyword optimization, inquiry care, catalog updates, and buyer data analysis.

• Therefore, the demand for Alibaba Vietnam Operation Services is increasing, especially in the group of businesses that do not have personnel in charge.

2. Reasons why small businesses need Alibaba Vietnam Operation Services

• Lack of professional personnel in the field of international trade and B2B e-commerce.

• Training costs are high if you build your own internal operations team.

• Difficult to understand the B2B model on Alibaba and the store ranking algorithm.

• Not knowing how to optimize display and make buyers find your business.

• Difficult to handle inquiries properly, affecting response index and deal closing rate.

• Not enough time to take care of the stall every day.

• Lack of experience in opening a booth, setting up documents, and verifying the business.

3. What support does Alibaba Vietnam provide for small businesses?

• Consulting on opening a store and guiding the verification process on the Alibaba platform.

• Design - build - set up the entire booth according to Alibaba global standards.

• Optimize your business profile to increase reliability.

• Analyze the B2B market according to the industry the business is doing business in.

• Optimize products with keywords, descriptions, images, and certificates.

• Manage inquiries to maximize 24-hour response rates.

• Training on the B2B model on Alibaba and how this e-commerce platform works.

• Build an international standard standard message response system.

• Optimize advertising campaigns (P4P - Product Showcase).

• Monitor store performance indicators and suggest improvements.

• Support the implementation of proactive buyer acquisition strategies.

• Flexible operating solution for businesses without personnel.

• 4. Difficulties small businesses encounter when operating Alibaba

• Not knowing how to analyze market needs and target markets.

• Don't understand the display and ranking algorithm on Alibaba.

• Don't know how to write international standard B2B content for products.

• Unable to maintain product update frequency according to system requirements.

• Lack of knowledge in running P4P advertising leads to high costs but little inquiry.

• Can't read and analyze data from Alibaba's Dashboard.

• There is no professional inquiry handling team, leading to loss of buyers.

• Unable to build a long-term strategy for exporting through Alibaba.

• Not knowing how to optimize keywords leads to the store not being displayed.

5. Benefits when using Alibaba Vietnam Operation Services

• Save 70% of costs compared to recruiting full-time personnel.

• There is no need to train staff because the operations team already has real-world combat experience.

• The store is continuously optimized, increasing the chance of appearing before buyers.

• Regularly increase inquiries thanks to keyword and product optimization.

• Respond to inquiries quickly, raising the Alibaba standard response index.

• Professional store management, don't miss buyers.

• Correctly understand the B2B model on Alibaba, thereby increasing the conversion rate.

• Have a clear operating strategy, instead of following your emotions.

• Maximize advertising effectiveness thanks to our in-depth analysis team.

• Optimize market trends and update changes from Alibaba.

6. Work items in Alibaba operating services

Booth setup

• Create an account and support business verification.

• Consulting on opening booths according to appropriate industry.

• Brand standard booth design.

• Build Company Profile to international standards.

Product optimization

• Analyze keywords according to demand buyer.

• Write standard B2B product descriptions.

• Product image design.

• Optimize certificates and specifications.

Optimize internal SEO on Alibaba

• Configure ranking boost.

• Use long keywords - industry keywords - keywords buyers search for.

• Improve listing score.

Manage inquiry

• Build a set of international standard message templates.

• Response is 24 hours standard.

• Classify potential buyers.

• Suggest ways to negotiate prices.

P4P advertising

• Create a campaign.

• Track CPC performance.

• Cut down on waste.

• Find the keyword generating inquiry.

Activity reports

• Weekly report.

• Monthly report.

• Propose long-term strategy.

7. Operational service is most suitable for businesses without personnel

• Outsourcing model helps small businesses not need to recruit employees.

• Comprehensive operational services help businesses not waste time on management.

• Flexible monthly operation service suitable for businesses just starting out.

• Short-term booth opening consulting service for businesses that only requires initial setup.

8. What problems does operations services solve for small businesses?

• Reduce personnel pressure because everything is handled by a professional team.

• Remove technical barriers when properly understanding how Alibaba e-commerce platform works.

• Increase store performance thanks to daily optimization.

• Increase inquiry and buyer quality from international markets.

• Increase your chances of closing deals with standard B2B feedback.

• Increase the presence of Vietnamese businesses before global buyers.

9. Why should small businesses start exporting through Alibaba?

• The B2B model helps sell in large quantities, not individually like B2C.

• Reach more than 26 million global buyers who buy wholesale every year.

• No need for traditional marketing costs, just good operations.

• Many Vietnamese businesses have succeeded in just a few months.

• Vietnamese products are prioritized by buyers: agricultural products, spices, coconuts, pepper, wood, garments, and handicrafts.

10. What do small businesses need to prepare before opening an Alibaba booth?

• Transparent company profile: business license, tax code.

• Full product information: images, specifications, certificates.

• The person in charge responds to inquiries, including when hiring operational services.

• Flexible pricing strategy to suit international buyers.

• Research the B2B market according to suggestions from Alibaba Vietnam.

ALIBABA VIETNAM COMPANY - EXPORT E-COMMERCE FLOOR

• Head office: 19th Floor, Saigon Center Building, No. 67 Le Loi Street, Ben Nghe Ward, District 1

• Email:  [email protected]

• Phone: (+84) 987 258 510

• Branch 1: 10th Floor, Becamex Tower, 230 Binh Duong Avenue, Thu Dau Mot, Binh Duong

• Branch 2: 9th Floor, TTC Plaza, Vo Thi Sau, Thong Thong Ward, Bien Hoa City, Dong Nai

• Branch 3: 123 Cong Hoa, Ward 12, Tan Binh, Ho Chi Minh City 700000, Vietnam