What information do I need to provide to open a store on Alibaba?

To open a store (sales booth) on Alibaba.com (global B2B platform), you need to provide some basic information when registering an account and especially during the Business Verification process to get the Verified badge - this greatly increases reputation and product visibility (4-7 times according to Alibaba 2026 data). The process applies to Vietnamese businesses, based on official instructions from seller.alibaba.com and practical experience.

1. Information to provide when registering for a basic account (Join Free - free)

Here's the first step, which only takes 5-10 minutes:

• Email (corporate or personal email, used for authentication and receiving notifications).

• Password (create new).

• Company name (exact legal name as on the Business Registration Certificate).

• Country (select Vietnam).

• Phone number (mobile or landline, used to receive SMS authentication code).

• Main product industry (choose the product category you sell, for example: Agriculture, Plastics, Food & Beverage... - can be edited later).

• Personal name (name of representative or primary contact).

• Agree to Alibaba's Terms & Conditions.

After filling in and verifying email and phone number → a basic account has been opened, you can post 50 products for free.

2. Information & documents needed to provide for Business Verification (business verification - mandatory recommendation)

This is the most important step for your booth to be trusted (badge Verified), especially if you want to upgrade to Gold Supplier or join Vietnam Pavilion. Alibaba checks in 1-3 days (may take longer if documents are missing).

Basic information to fill in online:

• Full company name (must match Business Registration Certificate).

• Registered company address (do not use virtual address or PO Box).

• Year of establishment of the company.

• Number of employees (estimated).

• Company website (if any).

• Legal representative information (name, position, phone number, email).

Documents to upload (clear scan, PDF/JPG format):

• Business license (Business registration certificate – Business registration certificate) – required, proves the company is legal.

• ID card/CCCD/Passport of the legal representative (person authorized to represent the company on Alibaba).

• Tax code certificate (or tax code information on the Business Registration Certificate).

• Tax registration certificate or company bank account (to verify address and actual operations).

• Other certifications (if any, encouraged to upload to increase TrustScore):

  • Product quality certification (ISO 9001, HACCP, Organic, GlobalGAP...).

  • Export license (if needed by the industry).

  • Most recent electricity/water bill (proof of actual address, if required).

  • Letter of authorization (LOA) if the registrant is not a legal representative.

Important note for Vietnamese businesses:

• Documents must be in Vietnamese or have a notarized English translation if requested by Alibaba (usually accepts Vietnamese).

• If the company is an individual business (not an enterprise), it can still be registered but the reputation is lower - it is recommended to switch to a limited liability company if you want to sell large.

• No fee required for basic verification (only fee if upgrading to Gold Supplier or 3rd party audit like SGS).

• If documents are missing or information does not match, Alibaba will refuse or request additional information.

3. Next steps after providing information

• After uploading and submitting, wait for approval (1-3 days).

• If approved successfully: Badge Verified appears → start posting products and optimizing the store.

• If you want fast/professional support: Contact Alibaba Vietnam (official partner) for upload instructions, free profile checking and support for participating in Vietnam Pavilion.

Alibaba Vietnam contact information (support nationwide):

• Phone: +84 0987258510 (hotline for consulting on opening a booth).

• E-mail:[email protected].

• Head office: 19th Floor, Saigon Center Building, No. 67 Le Loi Street, Ben Nghe Ward, District 1, Ho Chi Minh City.

• Dong Nai Branch: 9th Floor, TTC Plaza, Vo Thi Sau, Thong Nhat Ward, Bien Hoa City, Dong Nai.

You can go directly to the branch or head office for on-site support, bringing original documents to check. They will provide accurate upload instructions, avoid errors and help the store be ready for quick sales.