Alibaba operations support services help small businesses export more easily

1. Reasons why small businesses need operational support services on Alibaba

Small businesses often lack personnel, experience and budget.
Alibaba operating services help optimize from A–Z: opening a store, optimizing products, handling inquiries, and exporting through Alibaba.
Alibaba Vietnam is currently an effective and low-cost B2B export channel.

2. What is Alibaba and why is it suitable for small businesses?

Alibaba is the world's largest B2B e-commerce platform.
Connecting Vietnamese businesses with more than 26 million global buyers.
Small businesses can approach international buyers without needing a foreign sales team.

3. Overview of B2B model on Alibaba

Transactions in the form of supplier - corporate buyer.
Buyer places a large order, negotiates price and delivery time.
The B2B model helps Vietnamese businesses expand their markets quickly and sustainably.

4. How Alibaba e-commerce platform works

Seller creates a store => posts products => optimizes internal SEO => waits for buyers to approach.
Buyer searches by keyword => send inquiry => negotiate => sign contract => shipping.
Response speed determines 80% of the ability to close a deal.

5. Why are operational support services necessary?

Small businesses do not have personnel fluent in English.
Don't know how to optimize keywords on Alibaba.
Don't know how buyers can find the booth.
Don't understand dashboards, traffic data, conversions.

6. What is Alibaba store opening service?

Including support for preparing documents, consulting on opening a booth, and business verification (verification).
Ensure the booth meets international standards.
Helps businesses save time and avoid errors when setting up.

7. Benefits of hiring consulting services to open a booth

Limit the risk of application rejection.
There is someone to guide you step by step.
The booth is designed according to Alibaba Vietnam's UI/UX standards.
Save 2–4 weeks of tinkering.

8. Steps to operate an Alibaba store effectively

Product optimization.
Write B2B SEO standard descriptions.
Optimize images - videos.
Track Data Insight metrics.
Respond to inquiry in 5 minutes.
Run (P4P) advertising strategically.

9. Optimize products to increase visibility

The product name must contain the main keyword.
6 clear images.
A 30–60 second video describing the process or certification.
Add MOQ, tiered pricing.

10. Internal SEO on Alibaba - a vital factor

Unlike Google SEO, Alibaba SEO relies on:
keywords used by buyers,
response rate,
daily activity level,
level of information completeness.
Operational services help businesses update keywords according to industry.

11. Answer inquiry – necessary skills to export via Alibaba

Golden 5 minute rule.
Reply with a professional template.
Ask about the buyer's needs (quantity, packaging, port, shipping term).
Send an impressive PDF quote.
Pursue the buyer at least 7 times in 30 days.

12. System for evaluating the level of booth operations

Alibaba classifies by:

Active Score,
Response Rate,
Product Optimization Score,
Keyword Ranking.
Operational services help businesses keep their scores at a high level.

13. Why do self-operating businesses often fail?

Lack of specialized human resources.
Don't know how to analyze data.
Uploading incorrect products.
Do not track keywords that change month by month.
Buyer response is too slow, causing loss of customers.

ALIBABA VIETNAM COMPANY - EXPORT E-COMMERCE FLOOR

• Head office: 19th Floor, Saigon Center Building, No. 67 Le Loi Street, Ben Nghe Ward, District 1

• Email: [email protected]

• Phone: (+84) 987 258 510

• Branch 1: 10th Floor, Becamex Tower, 230 Binh Duong Avenue, Thu Dau Mot, Binh Duong

• Branch 2: 9th Floor, TTC Plaza, Vo Thi Sau, Thong Thong Ward, Bien Hoa City, Dong Nai

• Branch 3: 123 Cong Hoa, Ward 12, Tan Binh, Ho Chi Minh City 700000, Vietnam