4 steps to activate Alibaba Trade Assurance to close wholesale orders

To activate Trade Assurance on Alibaba.com to close wholesale (B2B) orders safely and professionally, you can follow these 4 standard steps (applicable to both buyers who want to be protected and sellers who want to increase their reputation):

Learn about Trade Assurance on Alibaba

Before going into specific installation steps, businesses need to clearly understand the nature of this feature. Basically, Trade Assurance acts as a safe intermediary (Escrow). When the two parties sign a contract on the floor, the buyer will transfer money to a designated bank account of the system. Alibaba will keep this money and only disburse it to the seller after the order is confirmed to have been delivered on time and of the right quality as committed in the contract.

Trading mechanism through Trade Assurance Alibaba

This mechanism brings dual benefits to both ends of the transaction:

• For buyers, they are protected against the risk of losing their deposit and have the right to complain if the goods are defective.

• For sellers in Vietnam, the Trade Assurance logo attached to the product is an affirmation of legal capacity, helping to increase the conversion rate from views to inquiries.

Currently, when businesses invest in opening an Alibaba store under official membership packages such as Gold Supplier or Verified Supplier, this feature will be integrated into the central management system (My Alibaba). Your task is to complete legal documents and activate cash flow for this feature to officially go into operation.

Search and Filter suppliers that support Trade Assurance

When searching for products on Alibaba's toolbar, tick the "Trade Assurance" box in the left filter column (or below the search bar).

• Token:Suppliers with the yellow "crown and dollar" logo are those that have been verified by Alibaba and support transaction insurance services. Choosing the right target from the beginning is the step that "activates" the protection of your capital flow.

Agreement and Create Online Order (Start Order)

After exchanging via Inquiry or Chat Now, instead of paying directly through the seller's personal account, you need to request/create an order right on the system:

• Buyer:Press the button"Start Order"on the product detail page or in the chat box.

• Seller:It is possible to create an order draft (Draft Trade Guarantee Order) and send to buyer for confirmation.

• Note:All details about quantity, quality, and delivery time must be clearly stated in this online contract to serve as a basis for resolving future disputes.

Pay through Alibaba-protected gateways

Trade Assurance orders are only valid when money is transferred to Alibaba's collection account (usually Citibank account in Singapore or international payment gateways). Popular methods include:

The ports are protected by Alibaba

Note: Absolutely do not transfer money directly to a salesperson's private account outside the system.

Confirm receipt of goods and Complete transaction

Once the goods are delivered to the warehouse, it is your responsibility to check the products against the original agreement.

• If the goods are as promised: Click"Confirm Receipt"on the system for Alibaba to disburse money to sellers.

• If there are errors (damaged goods, late progress): You have the right"Open Dispute"(Open a dispute) within the prescribed time limit (usually 30 days from receipt of goods) for Alibaba to intervene to refund or compensate.

Trade Assurance summary process

Important note:Trade Assurance is a free service for buyers. If the seller asks you to pay an additional fee to "activate" the service, be cautious and double check Alibaba's fee policy (usually there are only bank or credit card transaction processing fees).

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