How businesses receive international payments safely

1. Correctly understand the risks when receiving international payments

Risk of payment fraud from new buyers.
Risk of customers requesting to cancel the transaction after receiving the goods.
Risk of having your money locked up due to choosing the wrong payment method.
Risk of exchange rate fluctuations if received through the traditional system.
Risk of non-transparent transfer, no tracking.

2. Understand current popular international payment models

Payment via bank (T/T – Telegraphic Transfer).
Payment via L/C (Letter of Credit).
Payment via international credit card.
Payment via international e-wallets such as PayPal.
Payment through reputable intermediary platforms like Alibaba.
Pay escrow (money deposit) to limit risks.

3. Why do Vietnamese businesses need to prioritize safe payment methods?

Avoid losing goods - losing money.
Increase professionalism when working with international guests.
Protect cash flow and control finances.
Increase brand credibility when exporting.
Optimize accounting documents and reports.

4. Overview of B2B Model on Alibaba and reasons to choose

Alibaba is the world's largest B2B e-commerce platform.
The B2B model on Alibaba helps connect Vietnamese businesses with more than 200+ countries.
Customers on Alibaba are B2B customers, buying in large quantities, with high sales potential.
Alibaba Vietnam supports businesses in opening stores and optimizing the sales process.
This e-commerce platform operates according to the supplier - buyer model - Alibaba acts as an intermediary to ensure payment.
All transactions have a clear, transparent history and are easy to check.

5. How the payment system works on Alibaba

Buyers pay in advance into Alibaba's secure system.
Alibaba holds funds as escrow to secure transactions.
Enterprises prepare goods and send them according to the agreement.
The buyer confirms receipt of the goods or the complaint time expires.
Alibaba transfers money to business accounts in a safe cycle.
The entire process is tracked step by step, limiting fraud.

6. What mechanisms does Alibaba help businesses receive international payments safely?

Escrow protects the seller (Trade Assurance).
Verify international buyer identity.
Track bill of lading documents and delivery status.
Dispute support if customers make false complaints.
Transparent rating system helps filter reputable customers.
Payments through Alibaba are 100% encrypted with high security standards.

7. Benefits when Vietnamese businesses receive payments through Alibaba

No need to directly work with complicated international banks.
Don't be afraid of mistakenly receiving fake documents.
Don't be afraid of the risk of customers "out of stock".
Easily make revenue and tax reports.
Increase credibility when working with foreign partners.
Cash flow is steady and transparent.

8. Payment methods Alibaba supports for Vietnamese businesses

T/T through Alibaba's protection system.
Pay Later for international buyers helps increase closing rates.
Pre-pay - post-pay method depends on agreement.
Pay in parts with clear milestones.
Payment via international card but protected by Alibaba.
Payment through KYC verified business account.

9. When should businesses use L/C instead of regular payment?

Applicable when orders have a value of over 50,000 - 100,000 USD.
First-time buyers and businesses need a high level of security.
Transactions between corporations and large enterprises.
Long-term contracts or complex documentation requirements.
Orders requiring sea shipping are risky.

10. When should businesses not use PayPal to receive payments?

When the order value is large (PayPal high fees and chargeback risk).
When the customer is new and has no transaction history.
When the product is susceptible to dispute or refund.
When businesses want to make documents transparent.

11. Common risks when businesses accept international payments via banks

Risk of "fake money transfer" payment scam.
Email spoofing: hacker fakes bank/customer email to change account information.
Easy to chargeback.
There is no third party standing between protecting the business.
Having problems with late or suspended payments.

12. Standard procedures businesses need to apply to receive payments safely

Verify customers before transactions.
Check the buyer's business information.
Sign a contract and provide a transparent quote.
Choose a protected payment method.
Minimum deposit required 30–50%.
Save all transaction documents.
Prioritize using a reputable platform like Alibaba to minimize risks.

13. Steps to open a store on Alibaba to receive safe payments

Register as a business member on Alibaba Vietnam.
Receive advice on opening a booth from the domestic support team.
Prepare business license and clear product information.
Business verification (KYC).
SEO standard booth design.
Upload products correctly to avoid disputes.
Enable the Trade Assurance feature.
Enable Alibaba's secure payment methods.

14. Why do we need consultants to open a store when starting to export through Alibaba?

Know how to set up an international standard booth.
Reduce the risk of stall lockout due to incorrect regulations.
Optimize display when international visitors search.
Understand how the payment system on the exchange works.
Be guided in handling disputes when problems arise.
Save time and increase closing rates.

15. Mistakes that cause businesses to lose money when receiving international payments

Delivery before customers pay or deposit.
Choose an unprotected payment method.
Do not check shipping documents.
Do not save history of communication with guests.
Giving too much sensitive information via email.
Believe in fake transfer papers.

ALIBABA VIETNAM COMPANY - EXPORT E-COMMERCE FLOOR

• Head office: 19th Floor, Saigon Center Building, No. 67 Le Loi Street, Ben Nghe Ward, District 1

• Email: [email protected]

• Phone: (+84) 987 258 510

• Branch 1: 10th Floor, Becamex Tower, 230 Binh Duong Avenue, Thu Dau Mot, Binh Duong

• Branch 2: 9th Floor, TTC Plaza, Vo Thi Sau, Thong Thong Ward, Bien Hoa City, Dong Nai

• Branch 3: 123 Cong Hoa, Ward 12, Tan Binh, Ho Chi Minh City 700000, Vietnam